Brook Mollington Banastre Hotel & Spa

REAL PEOPLE PLEASE READ as this hotel must be losing business based on The untrue and misleading reviews on this hotel it actually near put us off booking and I think people expect the plaza for £25. Myself and my husband spent a day reading reviews for a night away from our children which was a much needed break. I suffer from mental health illnesses and needed to feel safe and comfortable but something told me to ignore the reviews and book anyway.. The hotel itself had character , warmth, and the staff were wonderful, welcoming and couldn't do enough to ensure a comfortable stay. From the attentiveness of fintan , the general manager, on arrival to the lovely welcome letter he's written and left in rooms. Which highlights how much the hotel can offer and the history of both itself and fintan. Danny who waited on was so positive and a pleasure to chat to we were so impressed by him and his enthusiasm to work at the hotel , he spoke highly of fintan and the other staff and it was so refreshing to meet a team of people working together with joy. The hotel Was clean and comfortable the bed was massive!! And the food was beautiful, even chef came out to ensure everything was ok. The grounds are stunning and yes it is not decorated in grey and silver with mirrored glass furniture. But it is warm and cosy and feels good to relax there. We will deffo be using the Molly B as our go to place from now.. prices are great aswell.... included in £123 was a nights stay with breakfast which was well cooked and a good variety, freshly cooked foods constantly added. Along side the usual continental bits The morning waiting on staff were lovely and friendly and again couldn't help enough. Also included was a 2 course evening meal again cooked well with good ingredients and presented lovely aswell as huge portions.

Great customer service all round

We liked The old Style of the building and the different style of chairs in the lounge. Our room was spacious and had a warm comfortable feeling ( room 8). The spa area and pool looked great but due to our late arrival we didn’t get time to use it. The Manager was friendly and had time for a friendly chat. The lovely receptionist was helpful and friendly along with the restaurant staff. A bit out of season to go on the terrace. A very pleasant stay for us.

Very good location for everything we wanted to do around Chester. Rooms were decent sizes and beds were very comfy. Pool and spa were always well kept and the spa treatment we had was outstanding. The food was incredible. The staff were absolutely amazing, so welcoming and friendly and nothing was too much trouble for them. The manager is possibly one of the best hotel managers I’ve even come across, a really down to earth guy who strives for the best for both his customers and his staff.

Staff were excellent, made my 5yr old son feel very welcome and important! Room was very clean, food was good and very well served too. No complaints about the hotel at all.